Refund policy

REFUNDS AND RETURNS

Paingone offers a 60 day hassle-free return policy.

For any additional support please contact: help@paingone.com within 60 days of the date of purchase to arrange to return your product for a full refund of the purchase price, subject to the following terms.

To be eligible for the refund, you must have contacted Paingone to arrange your return within 60 days of your date of purchase and your returned purchase must be received within sixty (60) days of your date of purchase. The product must not be damaged. Products that are returned with damage are not eligible for a refund. Once your undamaged device has been received in a timely manner, your refund will be issued as a credit against your original form of payment. Please keep all receipts and delivery notices on file for reference. Allow up to two billing cycles for the credit to appear on your credit card statement. If you have any questions regarding this offer, please contact customer support.

You may contact Paingone to make arrangements to return your product and obtain instructions on how to do so. If you have changed your mind the customer is responsible for the full cost of the return. We recommend sending the item back using a trackable postal service, as we cannot issue a refund without proof of delivery. IMPORTANT: If you purchased your product through a third party reseller, you must contact them (prior to the expiration of such 60 day period) to arrange the return of your product and must return your product directly to them (i.e., you may not process the return through Paingone directly). They will be responsible for processing your return and refund in accordance with the terms of this policy.